Responsibilitiesmaintain the stability of customer cloud platforms through risk governance, product change upgrades, and fault emergency response.continuously optimize resources and performance to help customers improve cloud usage efficiency.drive continuous improvement in cloud product o&m capabilities from a user perspective, reduce the complexity of cloud platform maintenance, and enhance customers' self-maintenance capabilities.develop project integration plans and implement standardized delivery processes, identifying and mitigating technical risks prior to implementation.establish deliverability standards for cloud computing, big data, ai, and other products; drive quality development and standardization of data center systems; continuously enhance product serviceability and quality; and be responsible for building knowledge bases, delivery tools, optimizing delivery processes, and developing methodologies.build and cultivate ecosystem delivery capabilities to help customers achieve ultimate business value.standardized cloud migration – assist customers in migrating business operations to the cloud and leveraging data effectively by providing technical services such as application/big data architecture design, database tuning, application/big data performance optimization, data governance, and data middle-platform construction.
offer best practices and solutions for industry applications of cloud products.technical support – serve as the primary point of contact to resolve technical issues encountered by customers while using alibaba cloud services, maintaining the stability of customer cloud platforms through risk governance, product change upgrades, and fault emergency response.
provide customers with best practices, guidance, and training to help them fully utilize alibaba cloud features and services.offer comprehensive cloud technical support, cost optimization, maturity assessment and consulting, compliance and security reinforcement services to enhance the efficiency and reliability of customers' cloud-based operations.technical consulting and planning – act as a technical expert to understand customers' it strategies and directions, providing in-depth technical consulting, architecture recommendations, product selection, and related solutions aligned with cloud products, becoming a long-term partner in customers' digital transformation.cloud optimization – deeply understand business requirements to design and optimize system architectures, build business disaster recovery capabilities, design and implement monitoring systems, and guide regular disaster recovery drills to enhance the stability and reliability of cloud-based operations, ensuring system performance and response speed under high concurrency.implement intelligent monitoring and early warning systems to improve customers' operational efficiency and user experience.customer relationship building and business opportunity expansion – identify key decision-makers within customer organizations, engage in dialogue using customer-centric language, build trust, uncover product and technical needs, and convert them into actionable business opportunities for fulfillment.position requirementsmore than 5-year-experience in retail, automotive, finance and other industries large-scale internet applications (or group-type enterprise application) server development, maintenance, optimization experience.have rich project management experience, good at promoting cross-sectoral implementation of complex projects and a strong ability to take results.excellent communication skills, teamwork experience, professionalism and learning ability.excellent document writing skills, speech skills, and technical training capabilities.strong ability to withstand pressure and execution, and can accept a certain frequency of travel.language proficiency in both spanish and english.satisfy one or more of the following conditions:familiar with cloud sre – familiar with one or more of data management technologies such as sql server, mysql, postgresql, nosql, etc., have practical experience in production system application, can independently complete the deployment of related products, troubleshooting, and performance tuning jobs.familiar with one or more of nginx, jboss, weblogic, websphere, dubbo and other middleware products.familiar with java / c / c++ / python / php / go at least one of the development languages, and its corresponding development framework under the multi-threaded, high concurrent processing mechanism.of large-scale application development or operation and maintenance experience on alibaba cloud.
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