*main duties and responsibilities*:
territory in charge: latam + europe region
*pre-sales*:
- conduct quality product training and technical guidance to customer to resolve technical problems
- build quality relationship with customers and managers
- provide in house technical support to sales staff
- leading the design of the program for the customer
- constantly collect and feedback on customers and market’s demand toward company’s products
*after-sales*:
- after-sales technical support (training, maintenance, hands-on repair, remote support)
- feedback product related issues to research and development personnel for improvement
- summarize issues and organize them into technical questions on reporting
- develop and produce quality guidelines materials as per customer requirement
*non-technical requirements*:
- good written and spoken communication skills
- support focus mind, capable to solve / simplify customer challenges
- willing to learn and patience when dealing with tight timelines
- good analytic thinking and ability of solving the technical problems
- be friendly, energetic, passionate independently
*job requirement*:
- technical competency in android pos or any relevant experience will be bonus
- must have it knowledge and hand-on person