Job Summary –
· Customer facing services for a Region or specific Country. Telephone and email support for any inquiries from Customers or internal teams. Processing customer´s purchase order process and their accurate follow up. Day-to-day support activities and transactions for Indigo and non-Indigo areas, which could be any or all the following examples: Order management, training coordination, quoting, crediting, managing returns & replacements, administration and log relocations, cancellations, and Customer disputes.
Years of experience needed 2–3
Technical Skills:
· Professional demeanor, initiative to work independently, but also ability to accept and follow instructions.
· Fluently communicate in English and Spanish
· Work closely with internal teams to identify system requirements
· High level of communication in general
· Able to meet client needs and offer the best solution.
· Sensitive communication
· Achievement of process knowledge and ongoing education based on implementation of transformational initiatives
· Case documentation within assigned systems or platforms as per business requires
· Achievement of Specific Schedules for coverage of assigned activities
· Proficiency at Microsoft Office and Internet Browsers
· Meeting Regional guidelines for achieving any legal requirements related to Quoting, Ordering, Post-Ordering and Invoicing matters
· Following company's guidance on resolving basic system connectivity issues
· Achievement of Key Performance Indicators as per activity assigned and as business demands in a timely manner and with high quality
Certifications Needed:
· Bachelor’s degree in finance, Business, Economics, Industrial Engineering or equivalent.
Job Type: Full-time
Pay: $13,000.00 per month
Language:
- English (Required)
Work Location: Hybrid remote in 45117, Vista Magna, Jal.