Were seeking a proactive detailoriented product manager to oversee the endusersupport experience and ensure seamless product delivery execution this is a hybrid rolethat combines community engagement customer empathy and tactical product deliveryyoull act as both the connective tissue between our users and our product team and thefinal link between product planning and engineering execution this is a fantasticopportunity for someone looking to grow quickly by driving impact across multipletouchpointswhat you'll ownenduser experience product support stewardshipown the user experience across the community support channels internalwebsite for our ai digital assistant productensure all customer queries are addressed promptly coordinating with support andother teams as neededkeep documentation web page content up to date engaging and easy to navigatemonitor customer sentiment and feedback trends synthesize this into actionableinsights assist in creating and deploying user surveyschampion user needs by prioritizing their bugs and feature requests for theroadmap be the voice of the customer to help our team to design an experiencethat delights our usersown channel communications post updates maintain transparency and foster astrong sense of community and trustcollaborate on internal and customerfacing videos demos or documentationproduct delivery sprint executiontranslate epics and highlevel prds into clearly scoped jira tickets with welldefinedacceptance criteriaensure sprint tickets are deliveryready and accurately reflect phased requirementsrepresent product in daily standups clarify questions and resolve blockers withurgencykeep engineering aligned with evolving priorities and support sprint planning andretrospectives from the product sidewhat you'll bringability to bring structure and clarity to ambiguous tasks or fuzzy requirementsanalytical skills ability to make datadriven decisionsexcellent communication skills both verbal and written especially in userfacingand technical contextshandson experience with jira ticket creation backlog hygiene and slackchannelbased support async coordinationa bias for action strong attention to detail and an eagerness to growcomfort working in fastpaced dynamic environments with evolving processesacross time zones and with crossfunctional teamsa proactive mindset with a strong sense of ownership a collaborative attitude and aconsistent ability to energize teams with positivity and initiativestrongly preferredexperience in or exposure to generative ai products or technologies ideally viaproduct operations or customerfacing workat a minimum demonstrated comfort leveraging genai tools eg chatgpt claudegithub copilot to work more effectively communicate clearly and stay productivebonus points forexposure to agile practices and collaboration tools like confluence miro figmaexperience in community management customer success or product operationsrolescomfort working across time zones and with crossfunctional teams