Overview
job description: as a bilingual sales & customer service, you’ll be part of a team of professionals dedicated to keeping our customers connected. You must achieve sales goals by providing customer service and then cross-selling assigned products such as satellite tv, mobility & broadband internet, while providing solutions and services customized to business needs. Utilising appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. Interacting with clients to resolve billing issues and doubts, providing service/support.
responsibilities
* utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
* find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
* products offered, telephone services, hotspots and device that connects with a network, also able to offer directv, internet, programs and different type of systems for businesses.
* type of sales: upgrades, package change, adding new services, plan change
what you’ll bring
* advanced english fluency to engage with us based english speakers.
* experience using a personal computer and microsoft office products is a must
* preferred: 1 year of sales experience in call center, financial or telecom services.
* ability to train/work 5 days an 8 hour shift (40 hours during operation hours) + 2 days off per week. Our center operates from 7:00 am to 6:30 pm cst, monday to saturday (considering daylight saving time & holidays). Your 1st day off is sunday the 2nd day off is assigned to you by your manager.
compensation and perks
* offering unmatched service is rewarding in many ways, starting with an enhanced salary.
* monthly base salary: mxn$20,775 (before taxes)
* average monthly bonus of mxn $8,000, when you meet your sales and service targets
* monthly grocery vouchers mxn $1,519 every 14 days
monthly restaurant vouchers mxn $1,216 every 14 days
additional perks
* life insurance
* 15 days of christmas bonus
* vacation days, plus three personal days, onsite medical and more.
* 50% discount on five lines of at&t wireless service.
* paid training starting from the first day.
remote/work arrangement
is it a remote job? This is not a remote job. This job will require to you work in our offices starting on your first day of training, and you will need to confirm your availability to work on site during the interview process. We do not currently offer remote or hybrid job opportunities.
apply and schedule
connect with your future today. Apply now!
weekly hours: 40
time type: regular
location: naucalpan de juarez, estado de mexico, mexico
it is the policy of at&t to provide equal employment opportunity (eeo) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, at&t will provide reasonable accommodations for qualified individuals with disabilities.at&t is a fair chance employer and does not initiate a background check until an offer is made.
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