Overview
Bilingual Troubleshooting Support role at Tutenlabs. This 100% remote position prioritizes candidates in Mexico and Colombia.
Responsibilities
- Process Inbound and outbound Call Center Phone calls
- Create and process Ticket Requests documenting work performed.
- Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
- Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
- Direct on-site third-party personnel supporting the technical troubleshooting process.
- Interpret and analyze data from all types of heating, ventilation, air conditioning and refrigeration (HVAC/AC) and lighting systems.
- Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.
Minimum Requirements
It will be a good match if you have:
- Flexibility to work either an 8-hour shift for 5 days or a 10-hour shift for 4 days, with opportunities for overtime, including holidays and weekends, as Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.
- Language proficiency, native Spanish and advanced English (C1).
- Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
- Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
- Capability to communicate technical information in an accessible manner to non-technical personnel.
- Collaborative mindset.
Desirable Requirements
- Active Student or if you have a bachelor's degree / electrical, mechanical or related engineering is a plus.
- Great interpersonal skills and Excellent inclination for learning new systems.
Benefits Package
- 100% remote work
- Flexible schedule
- Day off on your birthday
- Reduced hours on Fridays
- Superior vacation days
- Sick leave days
- Moving day off
- Support for studies, training, and languages
- Referral program
We are proud to be a team that celebrates, supports, and promotes all kinds of diversity; we are committed to equal opportunities regardless of nationality, ethnicity, skin color, gender, gender expression, disability, or religion.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Other
Industries
- IT Services and IT Consulting
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