Additional information
job number
job category sales & marketing
location mexico regional office, ejercito nacional no. 350 suite 4c, mexico city, méx, mexico, 11560view on map
schedule full time
located remotely? N
position type management
position title: manager, marketing support date created: december 2025
primary job family: sales & marketing
career band: mrp:
reports to: vp marketing
department: field marketing
admin assistant (shared service)
job summary
the manager, marketing support ensures the marketing organization runs smoothly day‑to‑day, acting as a pmo who drives operational excellence. The role supports the vp marketing, oversees marketing budget and contract tracking, builds job aids and sops, and coordinates communications so hotels clearly see—and can leverage—the work produced by the cala continent marketing and shared services teams.
we're seeking a highly organized, solutions‑oriented manager to keep our marketing engine running smoothly. Acting as a light pmo- think of an air traffic controller for marketing, you'll set cadence, drive process discipline, and ensure operational excellence across brand, digital, partnership, loyalty and field marketing. You will own marketing budget and invoice tracking, publish clear job aids/sops for hotels, and coordinate communications so hotels can see—and use—the work we produce. This role partners cross‑functionally within commercial services to unblock dependencies, accelerate asset pull‑through, and improve visibility of deliverables to properties.
you'll succeed here if you: love turning complexity into simple, organized processes; write clearly; track details flawlessly; and enjoy helping teams work smarter through better tools, job aids, and communication.
candidate profile
education and experience:
bachelor degree
3+ years of manager experience in hotel industry or property experience. Multiproperty or regional oversight preferred.
exceptional written communication, impeccable proofreading skills, outstanding grammar and attention to detail; bilingual english/spanish strongly preferred for cala communications.
comfortable operating as a light pmo, with strong organization, follow‑through, and proven record of stakeholder management
self-starter and ability to work independently – a must
must be a team player and collaborate well with multiple stakeholders. Multi-tasks, prioritizes, and meets deadlines in a timely manner
work effectively in a fast-paced environment and consistently demonstrate a high level of organizational skills
working knowledge of key database systems, microsoft office (incl. Outlook, teams, excel, powerpoint & word) and adobe pro.
core work activities
the following are specific responsibilities and contributions critical to the successful performance of the position:
operational excellence & pmo
establish governance, calendars, status reporting, and work‑intake processes; track deliverables and dependencies across brand, digital, social, pr, and field marketing
map and continuously improve processes (e.g., raci, playbooks); publish job aids that clarify ownership and handoffs.
create and maintain clear job aids/sops for hotels and internal teams (e.g., how‑to guides, checklists, raci matrices), and curate best‑practice examples for easy reuse
manage marketing budget invoices, contracts
help us manage the continent marketing budget ensuring that each allocation is done to the proper line item in marketing budget spreadsheet and according to each finance billing string
review and submit invoices for marketing efforts ensuring requestor signature, vp marketing and csmo and manage submission process in the internal invoice processing system in a timely and accurate manner.
process any marketing contracts through docusign sso ensuring the corresponding legal approval and threshold.
team meetings, quarterly recaps and smf annual summaries
partner with brand, digital, social, field marketing, and finance to align calendars, dependencies, and deliverables; escalate risks early and propose solutions
review weekly newsletter that includes marketing content, obtaining approval of each sme ensuring that company policies and procedures are followed. Reviews and optimizes processes according to changing needs and informs changes to the different teams.
organize marketing webinars, trainings and meetings ensure that material and decks are prepared with speaking note ahead of time.
create frameworks to collect marketing deck activities and ensure it is updated on a monthly basis, coordinate annual sfm summaries per finance requirements to be shared with hotels and owner groups
ensure adherence to corporate advertising and marketing communications standards, brand standards, and format guidelines
ensure marketing information, distribution lists, organization charts are accurate, complete, timely, and enables hotels to meet or exceed guest expectations
develop strong working relationships with outside vendors to ensure quality, cost effective creative executions
resolves issues that arise as a result of the marketing process and brings issues to the attention of continent leadership team as appropriate
maintains mgs intranet up to date
coordinate communications so properties receive and understand corporate outputs; manage distribution using product catalog marketing/digital contacts; send roll‑ups and "what's new" updates
reinforce proper request channels (e.g., social shared service mailbox for non‑ss hotels) to keep workflows efficient and visibility
liaises with commercial services communications support teams and cascades to field marketing and continent marketing.
critical competencies
analytical skills
computer skills
review invoices
learning
interpersonal skills
interpersonal skills
team work
customer service orientation
diversity relations
communications
telephone etiquette skills
english language proficiency
communication
writing
listening
applied reading
personal attributes
integrity
dependability
positive demeanor
presentation
initiative
stress tolerance
adaptability/flexibility
organization
detail orientation
multi-tasking
time management
planning and organizing
general administration
typing
computer skills
use computers and computer systems (including hardware and software), enter data, or process information.
use computer systems and software packages to input, access, modify, store, or output information.
proficient in microsoft outlook, powerpoint and excel.
communication
provide information to supervisors, co-workers, and stakeholders by telephone, in written form, e-mail, or in person.
inform and/or update the account managers, supervisors, stakeholders, and peers on relevant information in a timely manner.
anticipate the needs of others in order to ensure their seamless and positive experience
speak to stakeholders and co-workers using clear, appropriate, and professional language.
talk with and listen to other employees to effectively exchange information.
working with others
work with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
support all co-workers and treat them with dignity and respect.
develop and maintain positive and productive working relationships with other employees and departments.
partner with and assist others to promote an environment of teamwork and achieve common goals.
handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
quality assurance/quality improvement
maintain brand standards through all activations and programming
comply with quality assurance expectations and standards.
physical tasks
enter and retrieve data from computer systems using a keyboard, mouse or trackball.
enter and locate work-related information using computers and/or point of sale systems.
read and visually verify information in a variety of formats.
stand, sit, or walk for an extended period of time.
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
policies and procedures
maintain confidentiality of proprietary materials and information.
protect the privacy and security of guests and coworkers.
follow company and department policies and procedures.
perform other reasonable job duties as requested by supervisors.
at marriott international, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
marriott international is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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