Housekeeping and laundry operations manager
the role of the housekeeping and laundry operations manager is to oversee and manage all aspects of housekeeping and laundry operations onboard.
key responsibilities:
* to lead, motivate and coach a team of empowered individuals who will strive to deliver exceptional guest service.
* to maintain cleanliness, maintenance and presentation standards are managed to brand standards in all housekeeping areas.
* to report to the hotel director and take an active role in all hotel division activities.
* to identify career path opportunities for management team and crew members and assists accordingly to reach career goals as a coach and mentor.
* other responsibilities include: managing budgets, leading division in achieving and exceeding quantitative and qualitative goals and targets, maintaining safe, secure, and healthy environment, etc.
required skills and qualifications:
* minimum five to seven years managerial/operational experience in housekeeping and laundry operations of large 4 or 5 star hotels (500+ rooms), cruise line or hospitality industry related field required.
* strong results-oriented management style with proven successes.
* demonstrated knowledge of principles and processes for providing exceptional customer and personal service including needs assessment, problem resolution, demonstrated strong attention to detail and achievement of quality service standards.
* ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
benefits:
* flexibility to manage, direct and encourage a positive, dynamic, diverse housekeeping operation by navigating through a changing work environment.
* ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the housekeeping division operation.
* working knowledge of cleaning procedures and equipment, chemical handling, linen par levels, public health standards, computers, internet access, and the ability to navigate within a variety of software packages.
others:
* ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenges.
* should harbor a flexible outlook towards placement throughout the fleet, considering changing fleet-wide operational business needs.
* language requirements: ability to speak additional languages such as spanish, mandarin, italian, french, german or portuguese preferred.