Support lead engineer - remote in guadalaraabout the role:we are seeking a skilled salesforce support lead engineer with a strong background in salesforce service cloud and advanced technical skills. This is a fantastic opportunity for someone who is proactive, a team player, and can demonstrate empathy in a collaborative environment.key responsibilities:lead level 2/level 3 support incidents.design, build, and configure applications aligned with business requirements.act as a subject matter expert (sme), managing the team’s performance and making key decisions.develop and implement tailored salesforce service cloud solutions.collaborate with cross-functional teams to ensure seamless integration with other systems.provide technical expertise and support throughout salesforce service cloud implementations.analyze and optimize the performance of salesforce solutions to meet business objectives.keep updated on industry trends to drive innovative practices within the team.qualifications:minimum of 5 years of experience in a similar role.proficiency in salesforce service cloud, lightning experience, lwc, apex, flows, and github.knowledge of integration with soap and rest apis, and familiarity with javascript, lwr framework, and lightning communities is a plus.advanced proficiency in both salesforce service cloud and salesforce lightning is required.excellent problem-solving skills and the ability to engage with multiple teams for impactful decision-making.advanced english proficiency is required c1- c2.proactivity, teamwork, empathy, responsibility, and commitmentadditional requirements:reside in monterrey, guadalajara,coahuila or mexico citylocation, the candidates must reside in these areas:remote work from mexico in guadalajara,hybrid work in mexico city, monterrey, or coahuila.work schedule:monday to friday, 09:00 to 18:00benefits include:aguinaldo, premium vacations, and vacations paidgrocery coupons and saving foundperformance bonusessgmm medical and life insurancewe want to hear from you if you meet these qualifications and are interested in contributing to a challenging and rewarding project. Please include your resume in english in feed your application.if you're ready to elevate your career and work on exciting projects, apply now! #j-18808-ljbffr