Teradata is looking for a cloud support engineer to join teradata global support organization supporting customers using the industry-leading data analytics software platform to uncover real-time business intelligence at scale in cloud, on-premise and anywhere in between. We are looking for colleagues with engaging personalities, a passion for excellence in technology, customer focus, and great problem-solving skills.
what you'll do
key responsibilities
manage and support mission-critical/24x7 public cloud environments for multiple customers
backup, archive and recovery execution of the cloud-based data warehouses
throughput monitoring, load balancing, improving the overall system health by optimizing the key public cloud resources
working with distributed teams
real-time troubleshooting and problem resolution
skills & attributes
basic knowledge in public cloud services
basic knowledge in linux administration and shell scripting
basic knowledge on any of the rdbms like oracle//db2/netezza/teradata/others
good presentation and communication skills
good team player
basic qualifications
3-4 years of experience
entry level to a professional job progression
desirable skills
*understanding of cloud computing*: virtualization technologies, infrastructure as a service, platform as a service and software as a service cloud delivery models and the current competitive landscape
understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security, etc) and have experience with orchestration to develop a cloud solution
understanding of database architecture and modeling, rdms and no-sql
vmware skills
desirable certifications
any cloud certification from either amazon web services, microsoft azure, or google cloud platform
itil, cissp or other relevant certifications are desirable
preferred qualifications
4 year engineering degree or 3 year master of computer application
excellent oral and written communication skills in the english language