Only cvs in english will be considered.advanced english proficiency is required.we are looking for a candidate who has experience in customer service management, preferably in the us market with pharmaceutical clients, abilities to enhance customer satisfaction, meet customer and business expectations, and foster an environment of superior customer service.the roles and responsibilities of the csm include the following: client relationship management: expertise in building and maintaining strong, trust-based relationships with client stakeholders, understanding client needs, and acting as the primary point of contact.ability to act as a digital champion by sharing best practices across the asset types in multi-channel marketing and working as a partner to the brand.communication and influence: strong communication skills for effectively briefing internal teams, providing updates to clients, and facilitating stakeholder meetings.influential skills to advocate for client needs within the organization and ensure project alignment with client strategies.project oversight and coordination: strong business acumen for working with clients and internal teams detail-oriented & adherence to quality.proficiency in overseeing project timelines, deliverables, and quality, ensuring alignment with client expectations and brand guidelines.skill in coordinating with various stakeholders, including brand teams, agencies of record (aor), and internal production teams, to facilitate smooth project execution.strategic account planning: capacity for identifying opportunities for expanding the scope of services and enhancing asset visibility, including upselling and cross-selling offerings to meet/exceed revenue targets.understanding of digital marketing in the pharmaceutical context, including compliance with regulatory requirements and leveraging digital asset management systems for efficient content reuse.analytical, problem-solving and technical skills: ability to analyze project requirements, foresee potential challenges and devise effective solutions.competence in using project management tools for tracking project progress, and risk management.experience in using common digital marketing platforms, as veeva systems.