The ops support specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops support specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.responsibilitiesfollow established procedures to complete complex assignments and resolve problems that require in-depth investigation or researchprovide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as neededconduct basic analysis and research as well as workflow managementsupport an expansive array of products and servicescommunicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as neededappropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.qualifications1-3 years of relevant experienceexperience working in a business office or operational environmentproficient computer and math skills with a focus on complex databases and spreadsheetsdemonstrates technical and administrative expertiseconsistently demonstrates attention to detaildemonstrated knowledge of activities, policies, and procedures of a basic work areaeducationhigh school diploma or equivalentthis job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.funcionesanalista de monitoreo del sistema de cajeros automaticosmonitorear que el sistema de cajeros automaticos funcione correctamenterealizar escalamientos de principio a fin cuando se detecten fallas en el sistema de cajeros automaticosdar respuesta a las solicitudes a clientes y proveedoreselaboración de reportes sobre niveles de servicio de cajeros automaticosreducir los riesgos de los cajeros automaticos fuera de serviciocoordinar citas con proveedores de comunicación.requisitosmanejo de excel (tablas dinámicas, bases de información, cruces de información)experiencia en manejo de datosexperiencia en resolución de fallas en atms deseablemanejo de officesdisponibilidad para trabajar de horario para rolar entre turno matutino y vespertino, asi como para hacer guardias sabados y domingoshíbrido (3 días se acude a oficina y dos días desde casa)zona de trabajo moras / benito juarezjob family group: operations - corejob family: operations supporttime type: full timemost relevant skills: please see the requirements listed above.other relevant skills: for complementary skills, please see above and/or contact the recruiter.citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.
view citi's eeo policy statement and the know your rights poster.
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