L1 & l2 support analyst with experience in providing application and platform support for enterprise analytics environments. Skilled in incident management, access control, stakeholder communication, and sla-driven ticket resolution. Experienced in supporting cloud-based data and analytics platforms while ensuring smooth user operations
technical skills & qualifications
* 2+ years of experience in technical/application support.
* basic sql knowledge (joins, cte, primary key, foreign key, index concepts)
* aws fundamentals (s3, iam, emr basics, redshift query editor exposure)
* familiarity with python (preferred).
* ticketing tools: hands-on experience with servicenow and jira (mandatory).
* ability to perform basic diagnostics on cloud-based analytics platforms.
* strong verbal and written english communication skills.