*summary*
provides second level support for autozone store technical support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.
*responsibilities*
- provides phone resolution, troubleshoot, configures and verify operation status of devices, and store specific system.
- handles problems of sensitive nature or requiring extensive research to resolve.
- follows documented escalation procedures when needed and thoroughly document all activities in tickets.
- provide superior service through fast and prompt interaction with other groups of support.
*requirements*
- level of formal education:a high school diploma or equivalent (g.e.d.), may include specialized or vocational courses.
- area of study:information technologies / computer science
- years of experience:one to two years.
- type of experience:experience as autozone support agent
- special certifications or technical skills:fluent in english and spanish
- other/preferred:linux, ms office, mysql.