Overview
duration: initial 6-month contract with possible extension for 2026. Location: remote – anywhere in mexico.
responsibilities
* salesforce deployment leadership
* lead end-to-end deployment of salesforce modules for field sales and customer care.
* collaborate with global and regional it, business stakeholders, and external partners.
* ensure alignment with global architecture and data governance standards.
* change & adoption management
* drive change management initiatives in collaboration with the project manager to ensure successful user adoption.
* deploy training plans, onboarding materials, and support structures for field and care teams, tailored to the mexican market.
* process optimization
* identify and implement process improvements enabled by salesforce capabilities.
* harmonize workflows across sales and customer service functions.
* stakeholder engagement
* act as the primary point of contact for local business teams.
* conduct feedback sessions and continuous improvement loops.
* performance tracking
* define kpis and success metrics for deployment aligned with the business.
* monitor system usage, data quality, and business impact post-implementation.
qualifications
* bachelor’s degree in business, it, engineering, or related field.
* 3+ years of experience in crm deployment or sales operations.
* strong project management and stakeholder engagement skills.
* fluent in spanish and english.
* ability to understand business functionality and translate it into application requirements
* excellent understanding of business complexity and project interdependencies
* intellectual curiosity and the ability to question thought partners across functional areas
* ability to partner with multiple stakeholders and influence project decisions
* proven experience with salesforce (sales cloud, service cloud, or field service).
* experience in the cpg or fmcg industry.
* familiarity with agile or hybrid deployment methodologies.
* certification in salesforce or change management (e.g., prosci).
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