Overview
store style advisor - zegna pdh santa fe. At zegna the talents and passion of our people are the pillars of our success. We’re looking for an impressive store style advisor in palacio de hierro santa fe to contribute to our proud legacy and help shape our vibrant future.
the role brings the human touch to the luxury experience. You are an ambassador sharing our heritage and collections to create an atmosphere of energy and passion for the zegna brand. From the moment the customer enters the store, you use the gestures and rituals of the selling ceremony to provide a service that is personal and exceptional. You shape customers’ perception of our brand and contribute to ongoing growth and legacy.
responsibilities
* deliver memorable and personal customer experiences by learning the stories behind the zegna brand, products, and craftsmanship and engaging customers authentically.
* build ongoing relationships with customers after their visit to make them feel like valued part of the zegna world.
* work with the store team to achieve sales targets and implement plans provided by the store manager; adapt strategies using personal initiative.
* stay on top of stock situations and adjust selling techniques to maximize sell-through.
* perform fittings and alteration measurements; potential to become a made-to-measure specialist.
* listen to customer feedback and ensure issues are resolved with care.
* maintain store environment to meet customer expectations using visual merchandising, product and packaging guidelines.
* perform operational tasks such as stock room management, inventory, cashiering, and reporting as needed.
qualifications and attributes
* passion for style and the ability to mix casual and luxury looks to fit an active lifestyle.
* curious, adventurous, and interested in technology; able to communicate the innovative spirit behind the zegna brand.
* strong customer service mindset and the ability to connect with others to make zegna relevant and interesting.
company context
ermenegildo zegna group is founded on a history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has grown into ready-to-wear and is a global luxury lifestyle brand with over 500 stores and 6,500 employees.
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