Datamark, inc. is seeking an experienced contact center assistant manager for our customer services team. This role is crucial in ensuring that our service representatives meet the highest standards of quality and efficiency. As a leader in business process outsourcing, datamark is dedicated to providing exceptional service to our clients and their customers, and we are looking for a assistant manger who shares this commitment. The contact center assistant manager is responsible for all production-related aspects of the assigned project(s). The contact center assistant manager acts as a point of contact to the client in representing datamark in all day-to-day issues. Requirementshigh school diploma or equivalentbachelor's degree preferredat least 1 year of experience in a contact center management rolebilingual preferred as per country's requirement (primary/secondary language english).proficiency in microsoft office including but not limited to word, excel, powerpoint and outlook requiredexcellent leadership and mentoring skillsexcellent written and verbal communication skillsextensive knowledge of contact center/customer service procedures and principlesdemonstrated analytical/problem-solving skillsexcellent multi-tasking skillsexcellent interpersonal skillsorganized with attention to detail.ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.ability to coach and mentor customer service representativesbenefitsall legal benefitslife insurancesavings fund