Client Success Manager (Influencer Marketing) - A170
Join to apply for the Client Success Manager (Influencer Marketing) - A170 role at Pearl.
Industry
Marketing & Advertising / Creator Economy
Work Arrangement
Fully Remote
Job Type
Independent Contractor, Full-Time
Work Schedule
Standard business hours with regular daily syncs; must be available for coordination with US-based teams
Locations
Philippines, LATAM (Mexico, Colombia, Brazil, Argentina), Other remote regions with strong English communication and role‑relevant experience
About The Company
A fast‑growing startup in the creator economy space, helping brands and social media influencers collaborate more effectively. The team is rapidly scaling and manages a high volume of influencer‑focused campaigns for general markets.
Role Overview
The Customer Success Manager will lead and manage influencer marketing campaigns end‑to‑end, ensuring exceptional results for clients and strong, ongoing relationships with influencers. You will serve as a key liaison between brands, influencers, and internal teams, driving campaign success, optimisation, and client satisfaction. This role requires someone deeply connected with influencer culture, trends, and the social media landscape.
Your Impact
- Strengthen client relationships through excellent execution, communication, and strategic insights.
- Drive measurable campaign ROI through effective influencer sourcing, negotiation, and optimisation.
- Support revenue growth by identifying upsell opportunities and improving campaign processes.
- Move quickly—helping source influencers within tight timeframes and supporting day‑to‑day campaign operations.
Core Responsibilities
- Manage and execute influencer campaigns from start to finish.
- Source influencers (50+ per campaign when needed) and negotiate partnerships to secure optimal outcomes.
- Maintain clear, consistent communication with both clients and influencers.
- Provide thorough influencer briefings to ensure alignment with campaign objectives.
- Optimise campaigns using performance data and insights.
- Assist clients throughout the campaign lifecycle to ensure satisfaction and retention.
- Collaborate with brands to create and manage long‑term influencer marketing budgets.
- Work closely with internal teams to ensure smooth workflow and campaign execution.
- Identify upsell and cross‑sell opportunities within existing accounts.
- Track competition activity and influencer marketing trends, sharing insights with product and marketing teams.
- Prepare regular reports on campaign performance, outreach activity, and revenue opportunities.
- Participate in daily team meetings and syncs with the US‑based team.
Requirements Must‑Haves (Required)
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- At least 2 years of experience managing influencer campaigns or paid media (brand‑side preferred).
- Strong familiarity with influencer culture, creator niches, and social media trends.
- Proven ability to communicate and negotiate effectively with influencers.
- Ability to work in a fast‑paced, high‑volume environment with quick turnaround times.
- Strong relationship‑building, communication, and organisational skills.
- Ability to rapidly source and close influencers (1–2 days for 50 influencers when needed).
- Solid written communication skills (accent not important).
Nice‑to‑Haves (Preferred)
- Experience working in the creator economy or social media marketing industry.
- Prior experience in customer success or account management roles.
- Exposure to influencer marketing tools or CRM systems.
Tools Proficiency Must‑Haves (Required) Email Outreach Tools
- Comfortable sending high‑volume outreach, follow‑ups, and campaign communication via tools such as Gmail, Outlook, Apollo, Instantly, HubSpot email sequences.
Communication & Collaboration Tools
- Able to conduct client and influencer calls, internal syncs, and team coordination through tools like Zoom, Google Meet, Slack, Microsoft Teams, WhatsApp (for influencer comms).
Nice‑to‑Haves (Preferred) Influencer Management Platforms
- Experience using platforms that support influencer sourcing, tracking, and campaign automation, such as Afluencer, Aspire, Grin, Upfluence, Modash, Creator IQ.
CRM or Campaign Tracking Tools
- Familiarity with systems used to manage client accounts, influencer lists, and campaign stages, including HubSpot, Notion, Trello, Asana, Monday.com, Airtable, Google Sheets.
Benefits
- Competitive Salary: Based on experience and portfolio quality.
- Remote Work: Fully remote—work from anywhere.
- Performance‑Based Bonus: Based on creative quality and timely project delivery.
- Creative Growth: Long‑term opportunity to lead major campaigns or projects.
- Generous PTO: In accordance with company policy.
- Health Coverage for Philippines‑based talents: HMO coverage after 3 months for full‑time employees.
- Direct Mentorship: Guidance from international industry experts.
- Learning & Development: Ongoing access to resources for professional growth.
Our Recruitment Process
- Application
- Screening
- Top‑Grading Interview
- Skills Assessment (1 internal, 2 from the client)
- Client Interview
- Job Offer
- Client Onboarding
Ready to Join Us?
If you’re a passionate storyteller with a sharp eye for detail and a love for crafting visual experiences that connect, we’d love to see your work. Apply now and take your editing career to the next level — creating content that inspires, informs, and captivates.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Other
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