General job description:
under general supervision perform the following activities:
researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
issues credits/debits to customer accounts as warranted.
maintains management and related departments updated on new, crucial and recurring problems.
verifies accuracy of customer invoices and mails them out.
keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
prepares cash receipts and bank deposits.
ensures 100% daily billing (internal fedex-bso).
generates reports for daily reimbursement to fedex internal aa, rodr reports, billing collection bso same day collection.
application collections system oraclear.gccs application.
performs other related duties as required.
minimum requirements:
minimum education:
high school degree/equivalent.
two (2) years of college in accounting or business preferred.
minimum experience:
previous clerical or customer service experience in a service environment.
two (2) years experience in billing or accounts receivable.
minimum required skills:
excellent customer service and communications skills (oral and written).
clear and articulate speaking voice.
light typing (35 wpm) and experience operating a crt.
word-processing and spreadsheets experience is required.
fluent in english.
licenciatura en contaduría preferente experiencia en procesos de facturación y cobranza excelente manejo de excel tablas dinámicas, ingles fluido verbal y escrito habilidades de comunicación verbal y escrita, excelente trato con clientes, actitud de trabajo en equipo, disponibilidad de horario, lugar de trabajo fedex aduana aeropuerto de toluca.
si cumples con el perfil sube a workday tu curricula actualizada, carta presentación de cómo cumples con el perfil y toeic vigente 450 pts dentro de la vigencia del boletin del 12 al 18 nov.
se recomienda abordar a la gerencia requiriente para conocer más del puesto.
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