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about the company
didi global inc. is the world's leading mobility technology platform. It offers a wide range of app‑based services across markets including asia‑pacific, latin america and africa: ride hailing, taxi hailing, chauffeur, hitch, shared mobility, auto solutions, food delivery, intra‑city freight, and financial services.
didi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It strives to solve transportation, environmental and employment challenges through ai technology and localized smart transportation innovations. Didi creates a safe, inclusive and sustainable transportation ecosystem for future cities.
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about the team/role
our international customer experience (cx ibg) team delivers a great journey to all customers. The cx governance analyst works with cx senior leadership and the cx global governance team to align strategy, execute plans, and support key projects.
this role conducts strategic planning, risk assessment, and resource allocation for sustainable practices and technological innovation. It fosters a culture of performance management by guiding ambitious objectives and disciplined execution.
in this role, you'll be...
* supporting target setting for okrs and projects.
* benchmarking opportunities for efficiency across cx areas and governance processes.
* ensuring time allocation is impact‑based and supporting cx governance team monitoring day‑to‑day execution.
* strategic planning and deployment:
o gather insights and research for strategic planning.
o facilitate cross‑functional teams to achieve performance impacts.
o collaborate with strategy and ops to accelerate project execution.
* strategic projects and performance tracking:
o support project management setup and best practices.
o monitor progress and results, problem‑solve, and support new requests.
o track initiative delivery and assist when outcomes lag.
o monitor strategic indicators, report, and eliminate roadblocks.
o deliver okr results.
* agendas:
o maintain cx governance calendar.
o schedule performance reviews and communicate timelines.
o establish communication processes for cx insights.
* process management: (details omitted for brevity)
we're eager to be in touch because you have...
* experience in related areas or professional service industries (consulting, strategic planning, pmo or tech).
* strong problem‑solving, written and communication skills.
* independent, self‑starter, multitasking ability.
* proficiency in excel and powerpoint.
* strong financial and analytical skills.
* proficient english (oral and written) required; daily interaction with stakeholders in brazil, mexico, and abroad.
* data‑driven, analytical mindset to track kpis.
* proactive and hands‑on attitude.
* ability to work with and support multiple stakeholders.
* plus: experience managing projects in monday system.
you'll love working at didi because...
we create user value, constantly innovating safe, pleasant and efficient experiences.
we are data‑driven, making informed decisions through metrics.
win‑win collaboration: team success, open communication, and excellence.
integrity at the core: we act right, speak minds, and listen.
growth mindset: learning from mistakes and encouraging mutual development.
diversity & inclusion: respecting differences and ensuring equal opportunities.
eeo statement
didi is committed to building inclusive and diverse teams. We promote equal opportunities to all candidates and employees as an equal opportunity employer.
employment and advancement decisions are based on need and qualification. We do not discriminate on gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion, or any other status protected by applicable laws.
we create a workplace free from discrimination and harassment to foster better products, decisions, and community service.
seniority level
entry level
employment type
full‑time
job function
business development and sales
industries
software development
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