**Monterrey***:
**_-_**_Gestión de Tecnología Especializada_**_-_**
**GETECSA**
- We are a leading Mexican company in human capital management and technology services, founded in 2005 in Monterrey, Reciente León. We have a strong presence in both national and international markets, providing added value and solutions in IT consulting, talent acquisition, testing factory, tailor-made projects, and development centers.
At Getecsa, our main goal is to deliver services with a strong sense of quality so that our business partners can achieve their objectives quickly and effectively, ensuring their complete satisfaction with our support.
**Position Opening**:
- We are currently seeking an **Salesforce Administrator** to work **100% remotely** in **Mexico** with one of our main clients.
**Job Objective**:
- As a **Salesforce Administrator**, you’ll work with our stakeholders to define system requirements and implement solutions to support the Sales Enablement operations for our Legal vertical. You will be responsible for the configuration and implementation of workflows and custom structures for a variety of use cases, setup and monitor information flow throughout, and train users on the processes and new features. Other responsibilities include documenting tasks and action items as well as scheduling to ensure both implementation and support items stay on task. Additionally, you will liaise with the Legal Salesforce development team ensuring all implementations follow best practice guidelines.
**Requirements**:
- Advanced conversational english is a** MUST**:
- Salesforce product knowledge and 3 years hands-on administration experience with Salesforce
- Certified Salesforce Administrator - Preferred
- Bachelor’s/Postgraduate degree, or professional qualification
- Prior experience working with YouTrack, JIRA, or other ticketing systems
**Technical Skills**:
- Excellent project management skills and a positive attitude
- Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
- Ability to assess the impact of new requirements on existing CRM functionality and other integrated systems
- Enforce data security measures, including user access controls, data sharing rules, and field-level security
- A desire to implement best practice solutions
- Strong data management abilities, with data maintenance tool experience - Data Loader, Zoominfo
- Excellent relationship-building skills and ability to liaise with stakeholders at all levels
- Gathering requirements and proposing technical solutions
- Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
- Experience implementing Salesforce configuration changes including (but not limited to): Flows, Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports
**Daily Activities**:
- This is a varied business facing role, with the following responsibilities:
- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
- Provide support for channel users, troubleshoot issues, and act as a liaison between our users, vendors, and technology teams to coordinate resolutions
- Conduct or coordinate mass data uploads and clean-ups on an as needed basis, in coordination with various data sources
- Support user training and creating training materials
- Manage the alignment of code and content in various sub instance supporting QA, UAT, etc.
- Plan ahead for upgrades, seasonal releases and long-term projects
**Soft Skills**:
- Systems thinking and solution-oriented mindset.
- Effective communication with both technical and non-technical teams.
- Strong documentation and organizational skills.
- Ability to work autonomously and proactively.
- Problem-solving under high-pressure environments.
**We Offer**:
- Superior benefits.
- Transparency, clarity, and honesty throughout the process.
- 100% Remote Work
- Kindness and empathy.
- The opportunity to grow is in your hands**Join GETECSA!