Project Manager, Sales-to-Delivery (AI SaaS)
Location: Miami, FL (hybrid) or Remote (US time zones)
Team: Ops / Works cross-functionally with Sales and Engineering
Type: Full-time
Why this role
We’re an AI startup building agentic workflows for enterprise customers. We need a hands-on project manager who can run the full sales and implementation lifecycle, owning timelines, clarifying scope, aligning stakeholders, and sending crisp weekly status reports that keep everyone accountable.
What you’ll do
* Own the lifecycle from pre-sale to post-launch
* Partner with Sales during discovery to turn business outcomes into clear scope, milestones, risks, and staffing plans.
* Drive the sales→engineering handoff: PRDs/requirements, acceptance criteria, and a living project plan with dependencies and critical path.
* Coordinate pilots/POCs and full implementations; manage change requests, UAT, and go-live readiness.
* Keep the trains running (and on time)
* Run standups, milestone reviews, and steering meetings; maintain RAID logs (Risks, Assumptions, Issues, Dependencies).
* Publish concise weekly status reports (wins, blockers, burn-down, next-week plan, owner + due dates) to internal and client stakeholders.
* Hold owners accountable for deliverables; escalate early with options and decision requests.
* Be the single source of truth
* Build and maintain the master plan (timeline, resources, scope, budget, success metrics).
* Track KPIs (on-time delivery %, scope change rate, velocity, CSAT, time-to-value) and drive continuous improvement.
* Standardize templates: SOWs, project plans, risk registers, UAT scripts, runbooks, and RACI matrices.
* Enable enterprise-grade delivery
* Partner with Sales on SOWs/LOE, pricing assumptions, and acceptance criteria; ensure alignment with legal, security, and data/privacy requirements.
* Coordinate with Customer Success for post-launch adoption plans, training, and handoffs.
* Contribute to repeatable playbooks for industries we serve (e.g., legal, finance, CX, sales operations).
What success looks like (first 90–180 days)
All active projects have a clear plan, RAID, and weekly report cadence.
Time-to-value and on-time delivery trend up; avoidable scope creep trends down.
We have a clean sales→delivery checklist and a “definition of done” used across teams.
Customers describe our delivery as predictable, transparent, and outcomes-driven.
What you bring
Must-haves
* 6–8+ years in project/program management at a tech startup or delivering enterprise tech/SaaS projects.
* Demonstrated experience owning complex implementations that span Sales, Engineering, and Customer teams.
* Strong grasp of enterprise sales motions (e.g., MEDDPICC), SOWs, change control, and stakeholder management.
* Excellent communication: you write razor-sharp updates and can run a tight steering meeting.
* Proficiency with modern PM + GTM tools: Jira/Linear, Asana/Notion, Google Workspace, Slack, Salesforce, and a BI tool for reporting.
* Comfort with ambiguity; bias to action; calm under pressure.
Nice-to-haves
* Domain context in AI/ML or LLM-powered products; familiarity with data pipelines, integrations, and security reviews.
* Experience in one or more of our focus areas (legal operations, finance, CX, sales ops).
* Certifications (PMP, PMI-ACP, CSM) are a plus but not required.
How we work
Weekly status reports with clear owners and due dates; dashboards over decks.
Light process, high accountability; we optimize for outcomes and customer value.
We write things down, make decisions quickly, and iterate.