Customer service operations
company overview
maxima apparel corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.
we are seeking a customer service operations to support order flow, resolve issues, and enhance the end-to-end customer journey.
responsibilities
* identify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.
* coordinate with supply chain, logistics, warehouse, design, and sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).
* monitor order and shipment exceptions; escalate and help clear blockers to ensure on-time delivery.
* capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.
qualifications
* minimum 1 year of experience in customer service, operations, or a related role.
* hands-on experience with supply chain or logistics workflows (e.g., orders, fulfillment, shipping, returns) required.
* high proficiency in english—both verbal and written.
* strong problem-solving skills; able to take ownership and drive issues to closure.
* exceptional attention to detail and organizational abilities.
* experience with customer service platforms (zendesk, meta) and instant-messaging tools.
* solid knowledge of microsoft office (excel, powerpoint, word); quick to learn additional tools (erp/wms/crm a plus).
* ability to manage multiple tasks in a fast-paced environment.
* bachelor's degree in business, marketing, supply chain, or a related field preferred.
* basic knowledge of the sports industry and product assortment processes is a plus.
who you are
* excellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.
* strong interpersonal and communication skills; able to communicate effectively at all levels.
* flexible and adaptable to rapid changes in the work environment.
* highly detail-oriented with a commitment to accuracy and follow-through.