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Position Summary
As a member of the professional staff, contributes specialized knowledge and skill in a discipline to support team and/or department business objectives. Generally works under limited supervision but within established guidelines, producing and analyzing more complex business information to assist in the decision‑making process.
Specific Job Summary
Survey vacation ownership tour guests prior to exiting the tour. Presents to and offers the non‑purchasing guest the opportunity to purchase the Encore vacation package.
Expected Contributions
- Performs complex quantitative and qualitative analysis for business processes and/or projects; often manages small projects.
- Responds to, solves, and makes decisions on non‑routine business requests with limited to moderate risk.
- Responsible for own work and contributing to team, department, and/or business results; may direct work of non‑management staff.
- Assists more senior associates by identifying opportunities to enhance effectiveness of business processes, providing training and technical guidance to less senior staff, serving as point‑of‑contact for problem resolution, participating in setting department operating plans, recognizing and celebrating team successes, and achieving results against budget within scope of responsibility.
- Demonstrates awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.
Specific Expected Contributions
- Prepares each day to meet hotel and resort guests as a professional corporate representative; adheres to department policies, procedures, and performance guidelines.
- Meets or exceeds established sales goals within guidelines.
- Surveys non‑purchasing tour guests and presents package information according to training specifications and direction of management.
- Recognizes opportunities and, when appropriate, enables guest to reconsider purchasing vacation ownership before exiting.
- Completes the sale as directed by management using approved sales presentation and support materials.
- Invites guests to purchase the vacation package according to training specifications and management, conforming to the financial requirements of the package.
- Completes all Explorer Package Holder documents and follows all approved closing and settlement procedures.
- Maintains high level of company and competition product knowledge by attending all required training sessions.
- Adheres to all established sales, marketing, and corporate policies, procedures, and licensure/certification requirements.
Candidate Profile
- College degree and/or Hotel Management degree preferred.
- Bilingual with fluency in English and Spanish.
- Strong work ethic and integrity; exceptional customer service orientation.
- Excellent written and verbal communication skills.
- Excellent computer skills, including Microsoft Office.
- High standards of performance for self; ability to work in a team environment.
- Consistently reliable attendance and punctuality.
- Proven time‑management and ability to work adaptable hours and days.
- Physical ability to stand, sit, walk for extended periods; climb stairs; move, lift, carry, push, pull and place objects up to 35 lb without assistance.
Competencies, Basic Skills, and Personal Characteristics
Building Relationships
- Fosters trust and openness with coworkers.
- Develops and sustains relationships with customers based on their needs.
Learning and Applying Personal Expertise
- Seeks out and participates in learning opportunities to improve performance.
- Applies business knowledge to diagnose strengths and weaknesses, anticipate opportunities and risks, and develop strategies.
Basic Competencies
- Computer skills specific to job (e.g., MARLHA, PMS, SFA, NGS, Delphi, POS, HR tech).
- Mathematical reasoning, reading comprehension, writing.
Functional Job Family Competencies
- Devising sales approaches and solutions.
- Sales call facilitation.
- Persuasiveness and sales disposition.
- Supporting sales implementations.
- Sales opportunity analysis.
About the Employer
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Hospitality
Location
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