Program manager (hyperscale accounts, global cloud and data centers) - americas
job category : program and project management
convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking regional program manager to join our amazing culture. In this role, you will own the program in supporting ctcs management of projects across the americas from process, execution, delivery, and reporting perspective. This will support the regional operation teams and local project managers from each build to ensure the installation and commissioning meets the customers' standards/requirements. As a hyperscale program manager of global cloud and data centers vertical market, you are a part of a dynamic team that allows you to grow as convergint grows.
who you are
you have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional program manager.
the hyperscale program manager within global cloud and data center vertical markets provides oversight and responsibility for management of the portfolio of projects executed and managed by convergint team. They are responsible for implementing and maintaining the account program, standards, procedures, and process for assigned account(s). The gcdc program manager acts as the primary point of contact to clients for resolution of project and operational issues, and performs periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations.
what you'll do
* develop, implement, and manage the account program successfully for designated data center customers.
* act as the primary point of contact on individual accounts, responsible for managing communications for all convergint engagements.
* implement the program, sharing customer vision and expectations for internal alignment.
* support strategic account manager to introduce additional convergint offerings.
* drive collaboration between regions and divisions and ensure that best practices are implemented and shared across locations.
* create meaningful and constructive relationships with vendor technical teams.
* create and maintain the customer playbook.
* be a team player, team leader and work closely with our local offices (ctcs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell convergint's value proposition.
* be instrumental in the continued support and development of the vertical and practice, promote and be an advocate for convergint's values and beliefs.
* serve as sme to specific customers' technical standards and procedures.
* maintain internal share point site for internal colleague support and training.
* oversee the product development lifecycle and have experience interacting with technical colleagues.
* lead and coordinate product introductions, and updates.
* remain engaged on new and up and coming technologies.
* continue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects.
* 25% to 50% travel in average
* perform other duties and responsibilities as requested or required
what you'll need
* excellent organizational skills related to program/project management.
* broad-based industry and market knowledge of network and data center technology.
* strong proficiency in microsoft office products, including word, excel, powerpoint, visio and project.
* exceptional written and oral communication skills, with ability to deliver presentations to multiple levels of an organization.
* strong work ethic with personal motivation to function individually and part of a team.
* ability to create internal and external organizational alignment through relationships, communicating vision and team building.
* understanding of appropriate levels of protections regarding customer personnel, information, and property, both real and intellectual.
* an experienced leader that acts as a role model while guiding, developing, and mentoring others within the organization.
* strategic thinker with analytical problem-solving tools and techniques.
* capabilities in implementing program deliverables, leveraging understanding of cultural differences in business practices for other regions or countries.
* a team player with the ability to effectively communicate internally across convergint nation as well as externally with our customers and eco system partners.
* a valid driver's license with a clean driving record.
company benefits
convergint fosters a supportive, accessible, and inclusive environment in which all individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:
* 10 company holidays and paid time off
* fun & laughter day off
* life insurance & disability plan
* wellness program
* 401k matching plan
* colleague assistance program
* competitive salary and compensation plan
* vehicle reimbursement plan or company vehicle
* corporate social responsibility day
* cell phone reimbursement (if applicable)
* paid parental leave
requirements:
minimum experience: 5 year data center hyperscale projects electronic security experience
convergint is an equal opportunity employer
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