An Ai powered solution used by most luxury brands allowing them to see their online world in real-time. Forget static analytics—we're revolutionizing customer interaction for industry titans like LV, Gucci, Ferrari, Cartier, Valentino, Staples, Rooms To Go and Lenovo.
We’re a general, fully remote team fueled by passion and a shared obsession with cutting-edge technology. We are fully committed to the future of Ai, with the majority of our development work focused on account Ai and intelligent customer engagement. We believe Ai is the foundation of modern customer experience and are dedicated to building solutions that leverage its full potential.We’re not just building software; If you're driven to tackle complex challenges, thrive in a dynamic, collaborative environment, and want to leave your mark on the next generation of e-commerce, Powerfront is your launchpad. it’s a career-defining opportunity to be part of a team transforming how the world connects with brands.
We are looking for a highly motivated game-changer to provide a high level of service for our luxury clients. Is a dynamic and resourceful service representative who possesses elevated interpersonal skills and the ability to consistently deliver memorable moments to every customer
Support Powerfront clients by exhibiting exceptional and current knowledge of products and resources
Ensure superior service by addressing concerns, demonstrating empathy, and resolving problems in real-time
Establish and nurture meaningful customer relationships by providing courteous and professional customer service and building trust
Foster an authentic approach to the omni-channel customer experience and build long term relationships with customers by personalizing the process at every touchpoint
Respond efficiently and accurately to customers, explaining possible solutions, and ensuring the customer feels supported and valued
Understand and strive to meet or exceed service center metrics while providing excellent consistent customer service
1-2 years experience with customer service, preferably online support
~ Exceptional customer service, active listening, and communication skills
~ Proficiency with computers, internet, and strong typing skills
~ Knowledge of customer service best practices
~ Understanding of in-store sales cycle
~ Familiar with client support tools/software
~ Have the ability to react quickly to issues that may arise
~ Experience in marketing or e-commerce merchandising
~ A virtual workforce, remote but highly interactive and collaborative
Take pride in partnering with the most prestigious brands in the world
Powerfront is a leading provider of customer engagement technology and solutions. The company’s proprietary engagement software INSIDE™ provides real-time actionable intelligence that beautifully orchestrates an expanding ecosystem of communication platforms that has transformed the online retail experience.
Its open architecture enables clients in the luxury retail, fashion, travel, automotive, finance, and government sectors to easily deploy direct connections to their end-users while leveraging the power of data visualization and AI to drastically improve operational efficiency and effectiveness.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.