Operational excellence manageryou're not just an employee, you're a game-changer. Connect people and experiences at alorica to make a lasting impact.are you passionate about building relationships and exceeding expectations? At alorica, we're looking for dynamic professionals who can bridge the gap between our customers and unforgettable local experiences. If your energy is contagious and your goals are sky-high — we want to meet you.key responsibilitiesoversee performance reviews to ensure outcomes meet client requirements.manage efficiency initiatives and maintain a safe workspace environment.troubleshoot issues and develop action plans to address problems effectively.analyze processes to identify areas for improvement.monitor key metrics to support meeting/exceeding initiative objectives.requirementsself-motivated with a strong sense of responsibility and ability to work under pressure.familiarity with sop- and documentation-driven processes.background in payables lob or risk management and strategic planning.assertiveness, strong presentation skills, and excellent interpersonal and leadership abilities.advanced english level (b2–c1) with excellent communication skills.at least 2 years of experience in a management position within a contact center/bpo.proficiency in microsoft office and power bi required; intermediate excel skills required.experience in citrix environments; salesforce knowledge preferred.this on-site position is located in gdl.