Job title: delivery operations manager
this role oversees the orchestration and performance of home delivery services, ensuring operational excellence through strategic supply chain alignment.
key responsibilities:
* aligns home delivery operations with overall supply chain strategy and customer objectives.
* defines business rules for dispatch timing, delivery service levels, customer protocols, and logistics coordination.
* manages performance and drives improvement through key performance indicator monitoring and analysis.
* enables data-driven decision making through accurate operational data maintenance and system integration.
* plans resources and develops skills to meet knowledge and skill requirements.
* manages contracts and agreements with logistics providers and parcel carriers.
* analyzes shipping point impact and evaluates route efficiency.
* integrates regulatory compliance into home delivery operations.
* identifies and mitigates risks to ensure smooth operations.
* contributes to sustainability efforts through packaging optimization, route efficiency, and waste reduction.