Manager, Learning & DevelopmentAs a Manager - Learning and Development working on-site in Mexico City, you'll be a part of bringing humanity to business. #Our purpose, team, and company culture are amazing, and our Great Place to Work certification in Mexico says it all!You'll coach and support to enhance the engagement and success of your team of training specialists in achieving goals. You'll lead the team to attain productivity and quality goalsYou'll report to the Senior Manager, Learning & Development. You'll contribute to the success of the business, your team, and learners through managing the training programsImprove the main success metrics associated with training goalsEnsure your team has the tools, systems, and support needed to perform trainings1-year minimum experience managing training or adult learning programs~4+ years' experience in training and adult learning~ Coaching, reporting, and analysis skills~ Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, and Tandberg~ Call center experienceSupportive of your career and professional developmentA general team of curious lifelong learners guided by our company valuesa great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.