Job Type
- PermanentLocation
- Mexico City, Mexico***
**Who are we?**:
- Deliverect is in hyper-growth! As a integral SaaS unicorn, our mission is to be the backbone of on-demand food, with over 130 million orders completed, operating globally.
- We simplify online order management to help restaurants, cloud kitchens and food chains around the world become faster, smarter and more connected, so they can serve even more delicious food to their customers.
With real-time insights they can manage inventory, track revenue growth, automatically update stock, adjust menus globally and spot new opportunities across platforms with ease.
**Who we work with**
Food delivery platforms such as Uber Eats, Rappi, DiDi Food, Justo and customers such as Taco Bell, Hooters, Starbucks, Carl’s Jr., Mora Mora, Manka Foods and your local takeout too!
**Our People**
Located in our hubs across Europe, North America, South America, Australia, and the Middle East, we currently have over 450 people and are growing rapidly. Our people are ambitious, take ownership and celebrate success with the entire team. Because we have a deep level of respect for each other, there is always room to learn and develop.
**Reason for the role**:
- A vital part of our customer life cycle, the Customer Launch Specialist is the direct point of contact for all new and existing customers looking to get onboarded with Deliverect.
The Launch Specialist is also responsible for the behind the scenes technical setup of the customer, and will have a high **technical aptitude** to ensure all relevant API partners (POS and delivery platforms) are successfully integrated with our product.
Customers will vary in size, and you will be tasked with owning the successful implementation of different kinds of size projects, ranging from SMB to Mid-Market.
If you are eager to take part in our company and play a key role in the growth of Deliverect in LATAM, this job might be for you!
**Tasks and responsibilities**:
Your priority is to get new and existing subscribed customers onboarded to our platform - which involves close communication with the customer, a detailed technical setup, tight coordination with API integration partners, and cross-team work.
-Understand how to implement and execute on the client life cycle post-sales.
-Provide product enablement sessions to our customers and answer their questions during the onboarding phase via multiple communication channels.
-You aim for high customer satisfaction; you have a deep curiosity to understand your customers, their motivations, and needs, and how to approach them ensuring their success.
-Translate customer feedback into actionable insights for our Product Team, report issues to our Support Team and Devs, and more!
**Job Requirements**:
You are an excellent communicator, proficient in both Spanish and English.
-You deal well under pressure and can prioritize high volumes of questions from customers and partners.
You are a resourceful problem solver and can be left to resolve complex issues involving multiple stakeholders.
-You are comfortable working cross-functionally in the organized chaos of a fast-paced scale-up.
-Flexible and know how to navigate a fast-changing environment.
-very organized, great follow-up on your to-do’s, and a specialist in managing your own agenda.
-Experience working in a SaaS company and knowledge or interest in the food tech/hospitality industry is a plus.
-Familiarity with tools such as Zendesk, Jira, Trello, HubSpot, is a plus.
**What we offer?**:
- Diverse international team,with regular company and team events.
- Transparency and visibility including a weekly company sprint on vision, strategy, roadmap, and progress.
- Constantly innovating product with weekly releases, constant new features and incremental optimizations.
- An early position in an international unicorn with strong growth plans.
- Be a part of solving some of the biggest challenges facing the global food tech space.
**Equal Opportunities**: