Overview
regional workforce admin & data management analyst — iron mountain. Iron mountain is seeking a bilingual (english - spanish) highly analytical, experienced workforce administration & data management analyst to join our workforce administration (wfa) team. The role focuses on data management, service delivery, and partnership with our outsourced wfa service provider to ensure compliance and data integrity across the global employee lifecycle.
responsibilities
* serve as the primary regional point of contact for the outsourced wfa service provider, monitor case resolution, and provide performance feedback to ensure optimal, compliant service delivery.
* identify opportunities to optimize services by analyzing delivery data and metrics, and support regional requirements for hr system enhancements and process changes.
* ensure compliance with global data standards by collaborating with the outsourced vendor and the hr technology team to maintain accurate employee data in the hris (e.g., workday) and lead data audit cleanup initiatives.
qualifications
* 3-5 years of experience in hr operations, hr administration, or an hr shared services environment, with a focus on data management or service delivery.
* strong knowledge of hris systems (workday strongly preferred) and hr ticketing systems (e.g., servicenow), with a proactive, process-savvy approach to end-to-end workflows.
* proven ability to interact with and manage aspects of an outsourced service provider relationship, with excellent analytical and problem-solving skills to manage complex issues.
* full professional proficiency in english and spanish (for latam support), with the ability to collaborate effectively with diverse internal and external stakeholders.
what we offer
* a culture of belonging where you are encouraged to use your voice.
* the opportunity to make a significant impact within an ever-evolving global organization.
* total rewards to support your career and well-being.
* global connectivity with over 26,000 colleagues across 60 countries.
* flexibility and a supportive work environment.
additional information
requisition: j0093515
category: human resources
iron mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. We encourage you to review our values and code of ethics for guiding principles.
equity, diversity, and inclusion: iron mountain is an equal employment opportunity employer. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or any other factor prohibited by law. If you require accommodations due to disability, please contact accommodationrequest@ironmountain.com.
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