Job description process lead administrator of payroll and benefits north america / líder de procesos de administración de nóminas y beneficios norteamérica location: mexico city department: human resources position summary: the payroll and benefits administrator plays a critical role in supporting the human resources function by managing payroll and benefits administration processes, ensuring accurate and timely processing for employees across north america. This position is responsible for maintaining compliance, driving process improvements, and supporting vendor and stakeholders related activities to ensure operational excellence. Key responsibilities oversee the operational management of employee benefits program for north america, including administration and compliance. Manage and resolve incidents related to benefits and their impact on payroll. Oversee stakeholder engagement to ensure timely submission of payroll-related information. Prepare pre-payroll reports for monthly and weekly salary payments. Partner with the payroll sme to ensure accurate application of payroll inputs. Conduct regular audits to ensure data accuracy and compliance with internal policies and legal requirements. Facilitate effective communication and collaboration with payroll, benefits, hr business partners, hr hub teams, finance and external vendors. Develop, maintain, and update standard operating procedures (sops) for payroll and benefits processes. Coordinate and manage relationships with benefits vendors and key stakeholders. Manage hr billing processes and purchase orders related to benefits. Qualifications education: bachelor’s degree in human resources, business administration, or a related field. Skills & competencies: highly organized, proactive, and goal-oriented. Strong collaboration skills with the ability to influence stakeholders. Comfortable working in a fast-paced environment with tight deadlines. Independent and self-driven with a commitment to excellence. Exceptional communication and interpersonal skills. Strategic and tactical thinker with strong attention to detail. Resourceful and solution-oriented with a collaborative mindset. Strong analytical and quantitative skills for data-driven decision-making. Advanced english proficiency. Technical skills: proficiency in excel, outlook, adobe forms, servicenow (or equivalent), workday (or equivalent). Additional tools: familiarity with coupa, tungsten, sap, and vendor payment systems. About us infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an ai‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Eeo statement infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. Seniority level: mid‑senior level employment type: full‑time job function: information technology industry: it services and it consulting j-18808-ljbffr