Leading talent @ cloudbeds | talent100 2025 winner | building world-class teams that will redefine hospitality at cloudbeds, we’re not just building software—we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and elevate their commercial strategy through a unified platform that integrates with hundreds of partners. What makes us unique we do it with a completely remote team. Imagine working alongside global innovators to build ai‑powered solutions that solve hoteliers’ biggest challenges. Since our founding in 2012, we’ve become the world’s best hotel pms solutions provider and landed on deloitte’s technology fast 500 again in 2024. How you'll make an impact as a senior site reliability engineer, you will be the guardian of our platform’s reliability and performance, ensuring millions of hospitality transactions flow seamlessly worldwide. You’ll architect and implement scalable aws cloud solutions that keep the most ambitious hotels running 24/7 while fostering a culture of automation, resilience, and continuous improvement across our engineering teams. Our sre team we’re a bottom‑up, collaborative team that thrives on healthy debate and shared ownership of our infrastructure. You’ll influence architecture decisions while working with cutting‑edge cloud technologies at scale. The best solutions come from engineers empowered to innovate, experiment, and challenge the status quo. What you bring to the team design and implement reliable, scalable, and efficient cloud infrastructure to support global platform growth maintain highly loaded kubernetes (eks) clusters and related infrastructure components continuously improve monitoring and logging systems using prometheus, datadog, and loki stacks participate in on‑call rotation to support production and respond rapidly to outages lead incident response, ensuring minimal service impact while documenting learnings and implementing preventive measures collaborate with development teams to establish slos and ensure systems meet or exceed reliability targets champion sre best practices, mentoring teams on resiliency, performance optimization, and scalability automate platform operations with infrastructure‑as‑code (terraform) and configuration management tools what sets you up for success 5 years of hands‑on experience as an sre or systems engineer with aws cloud infrastructure 3 years of production experience with kubernetes, docker, and helm charts at scale proven track record implementing and scaling elastic kubernetes service (eks) strong expertise with monitoring, logging, and alerting technologies (elk, datadog, loki, or aws cloudwatch) experience with gitops and argocd working knowledge of web infrastructure including nginx, ingress controllers, mysql/postgresql/aurora, redis/memcached, and sqs business‑professional english required bonus skills to stand out advanced database administration with aurora, mysql, or postgresql enhance release processes through ci/cd pipeline development and optimization experience in pci‑compliant environments and security‑focused infrastructure familiarity with kong api gateway and api management at scale what to expect – your journey with us behind cloudbeds’ revolutionary technology are a team of innovators redefining hospitality. We are 650 employees across 40 countries, speaking 30 languages, united by a passion for innovation and travel. From machine‑learning breakthroughs to transforming hotel operations, we write, ship, and shape the future of hospitality. Discover our benefits remote first, remote always pto in accordance with local labor requirements corporate apartment accommodations for team members (san diego & são paulo) monthly wellness fridays – an extra long weekend every month full paid parental leave home‑office stipend based on country of residency professional development courses in cloudbeds university access to professional development, manager training, upskilling, and knowledge transfer everyone is welcome – a culture of inclusion cloudbeds is proud to be an equal opportunity employer that celebrates diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran or disability status. We are committed to the full inclusion of all qualified individuals and will provide reasonable accommodations in the hiring process. If an accommodation is needed for the application or interview process, please contact our hr team at 858‑201‑7832 or accommodations@cloudbeds.com. We will provide an american sign language interpreter where needed. To all staffing and recruiting agencies: our careers site is for individuals seeking a job at cloudbeds. Agencies are not authorized to use this site or submit applications. Unsolicited resumes or applications will not be accepted. Job details seniority level: mid‑senior level employment type: full‑time job function: engineering and information technology industry: technology, information, and internet location: remote (mexico) j-18808-ljbffr