Currently looking for a customer service oriented representative for our Dealer Support Department.ObjectiveThe target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction,ResponsibilitiesAssist clients on procesess like billing, warranty services, product specifications.Scheduled Shipping and Shipping Information.Identify and assess customers' needs to achieve satisfaction.Meet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limitsMay Coordinate Product Returns for exchange or rework.Keep records of customer interactions, process customer accounts and file documentsFormulates the required Reports and Prepares General Correspondence.Meets the Established Procedures and the Policies of the Organization.Skills1 year of proven customer support experience or experience as a client service representativeStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesDetail orientedCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeBilingual (English and Spanish).
ScheduleMonday to Thursday 6:30am - 5pm & Friday 6:30am - 3:00pm*Contract starting with a 3 months initial period, with posibility to extend indefinitly.
*#J-*****-Ljbffr