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Job Title: Remote Customer Success Manager I – Junior (100% Work From Home)
Location: Remote from Mexico
Position Type: Full-time
Schedule: Monday-Friday, business hours Mexico Time
Our client is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. They are proud to support a integral and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. The company processes over 15 billion API hits and handles more than 2.5 billion message events every day. Their platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Effectively communicate best practices, strategies, and product insights to clients and internal teams to optimize customer success.
Configure, test, and validate customer accounts to confirm that products meet business needs and function as intended.
Work cross-functionally within the Customer Success team to share knowledge, provide updates on customer engagements, and ensure smooth customer experiences.
Identify missed opportunities within customer accounts, driving adoption and maximizing value through proactive training and support.
Consult with clients on priorities related to upcoming feature roadmaps and product enhancements
Exhibit a team-oriented attitude and a strong passion for customer success.
Take ownership of short-turnaround projects and deliver results under tight deadlines
Continuously improve customer relationship management processes to ensure optimal customer outcomes
Bachelor’s Degree or equivalent SaaS experience is strongly preferred. Prior experience using HighLevel or other similar vertical solutions preferred.
Proficiency in applications such as MS Office, Google Suite, Zoom, and Slack is strongly preferred
Demonstrates excellent time management, organizational abilities, and exceptional interpersonal communication skills, both verbal and written
Self - Motivated and proactive in maintaining regular communication with customers, management, and peers to ensure alignment and progress.
Skilled in managing sensitive customer issues with professionalism, tact, and diplomacy