Industry/sector
not applicable
specialism
customer
management level
associate
job description & summary
at pwc our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs develop customer-centric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth.
those in customer experience at pwc will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints design customer journey maps and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction loyalty and advocacy.
driven by curiosity you are a reliable contributing member of a our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the firm you build a brand for yourself opening doors to more opportunities.
examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
* apply a learning mindset and take ownership for your own development.
* appreciate diverse perspectives needs and feelings of others.
* adopt habits to sustain high performance and develop your potential.
* actively listen ask questions to check understanding and clearly express ideas.
* seek reflect act on and give feedback.
* gather information from a range of sources to analyse facts and discern patterns.
* commit to understanding how the business works and building commercial awareness.
* learn and apply professional and technical standards (e.g. refer to specific pwc tax and audit guidance) uphold the firms code of conduct and independence requirements.
travel requirements
job posting end date
required experience:
ic