Inside Venue Operations Manager
We are seeking a highly organized and detail-focused individual to join our team as an Inside Venue Operations Manager.
This is an exciting opportunity for someone who thrives in fast-paced environments and has experience in event operations, venue coordination, or hospitality roles.
As the Inside Venue Operations Manager, you will play a vital role in supporting the delivery of our hospitality program at your assigned stadium. You will work closely with the Venue Manager and Deputy Venue Manager to ensure operational plans are executed smoothly, stakeholders remain aligned, and FIFA's standards of service are consistently met.
Key Responsibilities:
- Support the Venue Manager, Deputy Venue Manager and hospitality teams with event-time hospitality operations across lounges, suites, and potentially external hospitality villages.
- Act as a point of contact on the ground for hospitality staff, vendors, and stakeholders needing quick support or direction.
- Assist with hospitality space setup and readiness checks, ensuring all areas meet FIFA and On Location standards.
- Greet and guide hospitality guests, staff, and partners, providing wayfinding and resolving small issues before they escalate.
- Monitor venue flows, including entrances, lounges, catering areas, and premium seating access points.
- Track and report real-time updates to the Venue Manager via event logs, radios, or dashboards.
- Escalate operational challenges (guest service, access, logistics) promptly to ensure seamless resolution.
- Support vendor and staffing coordination, ensuring shifts are covered and hospitality services remain uninterrupted.
- Assist with post-match wrap-up tasks, including hospitality area breakdown, reporting, and guest feedback capture.
Experience/Qualifications Needed:
- 5 years of experience in event operations, venue coordination, or hospitality roles (sports or large-scale events a plus).
- Familiarity with stadium or live-event environments and an understanding of guest service operations.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Comfort with project management tools (e.g., Excel, Smartsheet) and reporting systems.
- Effective communicator with the ability to work across diverse teams and stakeholders.
- Detail-oriented with a proactive, problem-solving mindset.
- Flexibility to work evenings, weekends, and extended hours during event build and delivery.
- Occasionally lift and/or move up to 20 lbs.
- The ability to remain in a standing position for extended periods.
- Conversational English.
- Legally able to work in the venue location.
- Ability to pass accreditation process.
Benefits include competitive weekly rate based on 40 hours per week.