Reservations and Groups Supervisor
Join Hilton as a Reservations and Groups Supervisor overseeing the Reservations Team and ensuring routine procedures maximize revenue and guest satisfaction.
Responsibilities
- Assist in the day‑to‑day operations of the Reservations Department.
- Manage telephone, fax and email enquiries promptly and professionally, maintaining accuracy and attention to detail.
- Analyze seasonal and historical trends to optimize occupancy and average room rates.
- Identify new contacts, develop sales leads, and respond to sales opportunities to maximize revenue.
- Produce quotations and written confirmations for all clients.
- Monitor customer satisfaction regularly and resolve outstanding issues to secure repeat business.
- Develop Team Members, ensuring thorough knowledge of hotel facilities and processes, and promote a culture of high quality standards in relationship building, customer service, selling techniques, and billing and processing contracts.
- Ensure reservations are guaranteed and that no‑show or late cancellation charges are applied appropriately, following Reservations policies and procedures.
- Monitor the appearance, standards, and performance of the Reservations Team with an emphasis on training and teamwork.
- Assist in recruiting, managing, training and developing the Reservation team.
Qualifications
- Good organizational and administrative skills.
- Positive attitude and strong communication skills.
- Commitment to delivering a high level of customer service.
- Confident telephone manner.
- High level of IT skills.
- Excellent grooming standards.
Preferred Qualifications
- Knowledge of hotel property management systems.
- Previous experience in the Reservations/Sales function within the hotel/leisure sector.
- Relevant degree or other qualification in a business discipline.
Location & Details
Work Location: Conrad - Punta de Mita
Schedule: Full‑time
Brand: Conrad Hotels & Resorts
Job Function: Call Center and Reservations
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Industries: Hospitality
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