The E-commerce Operations Specialist will be responsible for the day-to-day operations and projects of the Ecommerce business in Japan.He/she has a proven track record for projectmanagement and will be responsible formerchandising the site, implementing UX optimizations, implementing projects on the IT roadmap, and analyzing key figures.This role will report to the e-commerce & CRM Senior Manager, work alongside the e-commercespecialist and client service team by providing strategy and support.
This role will be crossfunctional with retail, marketing, logistics, and client care team.Job responsibilitiesWebsite ManagementCreate and implement UX updates alongside the customer experience manager in adherence with product launches, shipment delays, promotional/marketing activities, and relevant contentManage product merchandising in adherence with the regional marketing calendar and delivery schedule.Participate in UAT for site updates, product launches, A/B testing, and partnership implementationsTranslate/ proof-read copy pertaining to newsletter sends and the site including but not limited to product descriptions, listing pages, and web forms.Leverage analytics insights and data to optimize page listings, site content, and UX journeys for conversion and engagementImplement strategies that will ensure RIMOWA.COM delivers a best-in-class shopping experience across all devices and platforms through site optimization tests and competitive analysisIT RoadmapManage the vetting, implementation, presentation, operations, and launch of IT projects and partnershipsAnalysisBuild out KPIs in weekly and ad hoc reports on Ecommerce and omni efforts, mining data for qualitative data and providing analyses to improve future performance.Inventory Operations and LogisticsWork with the planning team to ensure allocations and replenishments are up to dateCommunicate any key marketing and site updates that would result in tense product quantities, high demand, and overages to aid the plannersProfilePROFILE:We would like to speak to professionals who possess a Bachelor's Degree with at least four to five years of experience working on an e-commerce platform and knowledge of performance marketing.Furthermore, we seek:Business level Japanese and English skillComprehensive understanding of luxury clientele and languageEcommerce back end systems knowledge a plusExperience in a performance marketing agency a plusPreferred experience in Sales force commerce cloudAdvanced excel skills, proficient in Microsoft Office SuiteAbility to work under pressure and diplomatically address and control challenging situationsStrong communication, verbal, and analytical skillsStrong sense of teamwork, ability to multi-task, and manage priorities with easeAbility to take initiative, ownership and accountabilityA keen listener, capable of receiving feedback and pivoting strategy with agility and analytical aptitudeIt is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does.
Since its founding by Paul Morszeck in ****, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built.
Inheriting his father's visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the idóneo lightweight material for RIMOWA suitcases.
A design classic was born.
With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA's global success.
Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele.
Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today's ever-changing world.
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