Job Description
What you’ll do:
- Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
- Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T; products or services to meet customers' needs.
- Providing customer service & billing support and resolving any issue related to a customer’s account.
- Adding new lines or services to accounts to help customer’s business grow.
- Uncovering customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer’s needs beyond just the resolution of the issue.
- Finding a personalized solution that fits each customer, making recommendations (rate plan, how to reduce data usage, promotions, etc.), and using resources to ensure complete resolution.
- Managing a range of products offered, including Telephone Services, hotspots, devices that connect with a network, DIRECTV, Internet, programs, and other business systems.
- Executing sales types such as upgrades, package changes, adding new services, and plan changes.
What you’ll bring:
- Advanced English fluency to engage with U.S. customers.
- Experience using a personal computer and Microsoft Office products is a must.
- 1 year of sales experience (or excellent communication skills).
- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week.
The center operates from 06:00 am to 08:00 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays).
Compensation & Benefits
Changing the speed of business comes with many rewards – starting with your paycheck.
- Monthly Base Salary: MXN $20,775 (before taxes)
- Average monthly bonus of MXN $8,000 when you meet your sales and service targets
- Monthly Grocery vouchers MXN $1,583 every 14 days
- Monthly Restaurant vouchers MXN $1,267 every 14 days
Job Details
- Weekly Hours: 40
- Time Type: Regular
- Location: Naucalpan De Juarez, Estado de Mexico, Mexico
Category
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Wireless Services, IT Services and IT Consulting, and Telecommunications
It is the policy of AT&T; to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
In addition, AT&T; will provide reasonable accommodations for qualified individuals with disabilities.
AT&T; is a fair chance employer and does not initiate a background check until an offer is made.
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Required Skill Profession
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