Sr. US IT Recruiter at Servsys Corporation
Location: REMOTE in Mexico
Job Description Summary:
We are looking for a highly skilled and proactive Kinaxis Managed Services Consultant to provide ongoing support, optimization, and enhancement of Kinaxis Maestro for a global semiconductor industry customer. The adecuado candidate will have deep expertise in Kinaxis and a strong understanding of the semiconductor supply chain environment, capable of delivering continuous value through process improvements, issue resolution, and platform optimization.
Key Responsibilities:
- Act as the primary point of contact for Kinaxis Maestro support.
- Monitor and maintain the health of the Kinaxis Maestro platform.
- Support day-to-day operations (incident management, user issue resolution, service requests).
- Perform data integrity checks, model validation, and integration monitoring.
- Conduct root cause analysis and implement permanent fixes.
- Manage and implement configuration changes/minor enhancements.
- Coordinate with Kinaxis Product Support or internal teams for escalations.
- Provide end-user support, training, and knowledge sessions.
- Assist with system upgrades, testing, and validation.
- Monitor SLA compliance and deliver service performance reports.
- Proactively recommend system and process improvements.
Qualifications:
- Bachelor’s/master’s in supply chain, Engineering, Information Systems, or related field.
- 5+ years of experience in Kinaxis Maestro, preferably in support or managed services.
- Experience with semiconductor industry customers is highly preferred.
- Strong understanding of supply planning, demand planning, inventory management, and order fulfillment.
- Hands-on experience in Maestro modules (Supply Planning, Demand Planning, Inventory Planning).
- Skilled in configuring/troubleshooting Kinaxis Workbooks, Tasks, Alerts, Resources.
- Knowledge of ETL/integration tools (Dell Boomi, Informatica) is a plus.
- Strong analytical, problem-solving, and communication skills.
- ITIL certification/experience in ITSM processes is a plus.
Nice to Have:
- Experience working in semiconductor/OEM/ODM supply chain environments.
#J-18808-Ljbffr