Sap bo & basis application administrator the role is part of the managed services delivery organization, focusing on sap basis and sap businessobjects administration. The position is a hybrid work model with 3 days in office, based in monterrey or mexico. The role requires a strong customer focus, problem‑solving skills, and experience in sap basis, database, and server management. The role drive continuous improvement to increase operations, availability, and efficiency. Lead sap bo & basis application administration, handling incident, problem, and service‑request management, build, migration, go‑live, high‑availability, disaster recovery, backup & restore activities. Expectations and tasks avoid customer incidents that cause service disruption, using early‑warning dashboards. Improve ecs architecture, delivery, and tooling. De‑escalate escalated customers, converting "red" to "green" plans. Collaborate directly with the customer, delivery manager, and technical service manager to resolve escalations. Skills and competencies strong experience as sap bo application administrator with sap basis experience. Knowledge of automation tools, scripting, and process optimization. Proficiency in bo installation, upgrade, planning, and implementation. Expertise in performance tuning, application security, backup & recovery strategies, high‑availability, and disaster recovery. Willingness to learn other sap product administrations such as cloud connector or s/4hana. Ability to document and organize day‑to‑day system activities. Education and qualifications at least 3 years of related professional experience. Bachelor’s degree or higher in computer science, engineering, or information technology. Experience with private cloud domains (microsoft azure, aws, or gcp). Professional certification in sap basis and sap businessobject, with pmp or itil certification preferred. Expected travel expected travel requirement: 10%. Equal employment opportunity sap is committed to the values of equal employment opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email to recruiting operations team: careers@sap.com. Requests for reasonable accommodation will be considered on a case‑by‑case basis. Successful candidates might be required to undergo a background verification with an external vendor. Ai usage in the recruitment process for information on the responsible use of ai in our recruitment process, please refer to our guidelines for ethical usage of ai in the recruiting process. J-18808-ljbffr