Job description – digital operations analyst
about the position:
digital operations analyst supports the day-to-day operational tasks for our e-commerce, dropship, and marketplace channels. The profile will focus on order processing, inventory updates, shipment preparation, and coordination with warehouse and customer service teams. The position requires an analytical and organized individual capable of supporting daily digital operations.
key responsibilities
1. Order processing
* import customer purchase orders in the erp.
* generate factory purchase orders (fpos) and assist with production tracking.
* record received finished goods inventory once production is completed.
2. Inventory updates
* upload and maintain inventory levels across multiple digital platforms.
* assist in identifying and reporting stock discrepancies.
3. Fulfillment & shipping
* generate pick tickets and coordinate with the warehouse for order processing.
* create shipping labels on different platforms such as ups, fedex, and dhl ecommerce, etc.
* upload order confirmation and tracking numbers across multiple platforms.
4. Customer service support
* create replacement or reshipment orders requested by customer service.
qualifications
* intermediate to advanced excel skills (vlookup, pivot tables, filters, basic data cleaning).
* intermediate english level (reading comprehension and basic written communication).
* e-commerce experience preferred but not mandatory
* strong attention to detail and numerical accuracy.
* high sense of organization and ability to follow structured processes.
* willingness to learn digital tools and operational workflows.
competencies
* analytical mindset with good problem-solving abilities.
* strong attention to detail and ability to manage multiple tasks
* clear and concise communication across the multiple areas.
* ability to work collaboratively with warehouse, production, and customer service teams.
* proactive attitude and willingness to learn.