At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. PwC's high-performance culture is based on passion for excellence with focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with general leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people.
Globally PwC is ranked as the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel.
Team Leadership & Oversight:
Supervise and mentor team members across HCP engagement operations roles
Maximize operational efficiencies, allocate workload, monitor daily progress, and confirms service level agreements (SLAs) are met
Foster a culture of compliance, accuracy and collaboration
Operational Management:
Oversee the execution of HCP contracting, onboarding, FMV/tiering assessments, and payment processing
Confirms operational processes are documented, standardized, and continuously improved
Coordinate with cross-functional teams to support HCP engagements
Compliance:
Confirms adherence to internal SOPs and relevant regulations and policies (e.g., FMV governance, Sunshine Act/Open Payments, EFPIA as applicable)
Maintain audit-ready documentation and control evidence across onboarding, contracting, payments, and transparency data handoffs
Metrics:
Track and report operational KPIs including cycle times, first-pass accuracy, SLA adherence, backlog, and quality findings
Identify trends, prioritize root-cause fixes, and drive actions that improve throughout and accuracy
Provide timely updates to leadership and client on operational metrics
Coordination:
Partner with Business Owners, Legal/Compliance, Finance/AP, and Transparency Reporting to resolve exceptions, escalations, and data issues
Communicate status updates, risks, and decisions to stakeholders and leadership
Lead process optimization, tooling adoption, and playbook updates across HCP Onboarding, Engagement Ambassadorship, Contracting, Invoicing and Payments, and Transparency Reporting
Coach the team on new procedures, systems, and controls; support training and knowledge management
Other:
Manage resourcing, scheduling, and coverage; conduct regular check-ins and performance feedback
Perform other duties that naturally align with this role's scope
Embrace, learn, adopt and encourage the use of approved Responsible AI and automation tools.
Skills:
~ Bachelor's degree (Life Sciences, Business, or related field preferred)
~5+ years of experience in HCP operations, compliance, or pharmaceutical industry support
~ Prior experience managing a team or leading operational processes
~ Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.)
~ Excellent organizational, communication, and stakeholder management skills
~ Learning agility and adaptability across functional areas, systems and tools
~ Proficiency in HCP engagement systems and reporting tools
~ Additional Preferred:
~ Familiarity with systems used across the HCP lifecycle (e.g., onboarding/CRM platforms such as Reltio or iHub; CLM; ERP/procurement and AP)
~ Demonstrated ability to drive continuous improvement, implement controls, and deliver against SLAs in high-volume environments
Data-driven mindset with comfort presenting metrics and insights to leadership