Customer service manager – customs (aicm)&##128205; location: aicm customs office – mexico city
&##schedule: monday to friday, 9:00 am to 6:00 pm
&##we are a leading company in international trade and logistics, currently seeking a customer service manager with strong expertise in customs operations. This role is essential for leading the customer service team, ensuring high service standards, and overseeing the smooth execution of import and export processes.
&##lead, motivate, and manage the customer service team focused on customs operations.
track and analyze key performance indicators (kpis) to drive service excellence.
bachelor's degree (completed and with diploma) in international business, foreign trade, customs, or a related field.
advanced english – both written and spoken (mandatory).
minimum of 5 years of experience in the customs field, specifically in customer service leadership roles.
service kpis (nps, response times, resolution rate, etc.).
crm systems and logistics platforms.
proven track record in improving customer service performance and reducing complaint rates.
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