Quality customer service engineerlocation: zacatecas, mexico (onsite)your mission, should you choose to accept it:as our next quality customer service engineer, you'll serve as the primary point of contact between johnson electric and our clients regarding quality matters.
your expertise in problem-solving, audit preparation, and quality systems will be vital to achieving zero-defect production and ensuring exceptional customer satisfaction.why you'll love working here:employee empowerment: a culture that empowers employees to take initiative and make impactful decisions.diverse projects: work on a variety of projects across different industries, gaining broad experience.mentorship opportunities: access to mentorship programs that help you grow both personally and professionally.global mobility: opportunities for international assignments and transfers to broaden your career horizons.what you'll be doing:lead quality activities for new product development (apqp) and ppap submissionsact as liaison during customer quality audits and address corrective actionsmonitor customer satisfaction metrics and propose improvement plansanalyze and solve customer quality issues using structured tools (5 whys, ishikawa, pareto)maintain and develop inspection methods and quality controlscoordinate quality alerts, document corrective actions, and report status to managementsupport environmental management initiatives and trainingensure compliance with quality, environmental, and safety systemsprovide daily updates on product/process issues and continuous improvement progressmake decisions regarding non-conforming materials: rework, scrap, or holdwhat we're looking for:bachelor's degree in industrial, mechanical, or administrative engineering3–5 years of experience in a quality engineering or customer-facing quality rolefluent in english (spoken and written)expert in spc, fmea, apqp, msa, ppap, and other core quality toolsstrong analytical and decision-making skillsexcellent organizational and documentation practicesproficient in ms office (excel, word); experience with qualitysoftware preferredbonus points if you have:proven success leading customer complaint resolutionexperience with aiag standards and document control systemsability to coordinate sorting actions on-site or at the customer's planthigh level of professionalism and integrity in client interactionsexperience in a fast-paced, high-volume manufacturing settinghow to apply:apply online at – we can't wait to meet you!
inclusive & diverse teamour purpose is to improve the quality of life of everyone we touch through our innovative motion systems.
we are a truly global team bound together by our shared values.
our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company.
our people are our company's most valuable asset.
we are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background.
we are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.
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