Job title: career advancement managerjob description:the role of a career advancement manager is vital in leading the customer service team and ensuring high standards of service.
the successful candidate will oversee the smooth execution of import and export processes, collaborating with customs brokers, internal departments, and customs authorities.key responsibilities:lead and motivate the customer service team focused on customs operations.monitor and ensure timely follow-up of national and international shipments.coordinate import and export processes in compliance with current regulations.track and analyze key performance indicators (kpis) to drive service excellence.identify opportunities for process improvements and customer satisfaction.design and implement strategies to reduce customer complaints and response times.ensure timely resolution of operational and customer-related issues.requirements:the ideal candidate should have a bachelor's degree in international business, foreign trade, customs, or a related field.
advanced english skills are mandatory, along with a minimum of 5 years of experience in the customs field, specifically in customer service leadership roles.what we offer:a competitive salary package.attractive benefits.career growth opportunities.professional work environment.