As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.
Specific Job Summary
To support the In-house team with all “heart of the house” guest service, including welcome calls, reservations, tee times, concierge fact sheets, stocking of materials, brochures, maps, etc. Offer value-add guest services to ensure the teams hit their VPG and tour goals. Ensure all guest expectations are met and exceeded.
Expected Contributions
• Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones. • Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk. • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.• Assists more senior associates in achieving business results by:o identifying opportunities to enhance the effectiveness of business processes.
Expected Contributions
• Keep track of personal progress and goals. Expand knowledge of business, self-motivation by reading and studying books related to your craft.• Maintain scheduling flexibility. • Work with management to train, develop and/or identify challenge areas relating to personal area of performance.• Create positive team attitude as it applies to productivity and professionalism.• Impact guests in a positive manner to ensure experience exceeds their expectations.• Verbal communication is necessary for negotiating plans for projects.• 6+ hours of deskwork, including telephone and computer activities.• Movement between several locations (Hotel, Villas, office) is required to deliver materials.
Specific Candidate Profile • High School Diploma required.• Minimum of one (1) year of experience in customer service, sales, or marketing.• Bilingual, ability to speak English and Spanish, fluently.• Organized, motivated and goal-oriented individual with excellent written and verbal communication skills.• Attention to detail and ability to multi-task is a requirement.• Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement.• Demonstrate an ability to deliver high level of customer service in all situations.• Demonstrate the ability to build and develop strong work and guest relationships. Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology). Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Writing - Communicating effectively in writing as appropriate for the needs of the audience.
The job description is descriptive but not limiting. El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención.
- Educación mínima: Educación media superior -Bachillerato General
- 2 años de experiencia
- Idiomas: Inglés
- Conocimientos: Atención al cliente