**What you will do**
- **IT Infrastructure Management**: Manage servers, cloud services, networks, VPNs, and virtualization; monitor performance, web, and DNS servers; deploy and maintain SIEM systems.
- **Software and Device Management**: Procure and manage hardware, software, licenses, and antivirus; deploy and manage endpoints (Windows, macOS); implement remote diagnostics, troubleshooting, and software installations.
- **System Automation and Integration**: Develop and maintain CI/CD pipelines; manage SSH keys, APIs, and automation of IT/IS processes; integrate systems using scripts and automation tools.
- **Service Desk and IT Processes**: Operate centralized help desk systems; design and manage custom workflows (onboarding, offboarding, access, incidents); provide cross-platform user support and asset inventory control; document IT and IS policies.
- **Business Continuity and Risk Management**: Develop and implement business continuity plans; manage risk mitigation and backup/recovery processes.
- **Information Security Management (Nice to Have)**: Implement ISMS (ISO 27001, SOC2); ensure compliance (GDPR, SOC2, CCPA); conduct vulnerability assessments, audits, and incident response; deploy DLP and endpoint security solutions.
- Work in a Dedicated Agile Delivery environment.
**Must haves**
- Minimum **3 years** of experience in IT infrastructure and endpoint management;
- Hands-on experience managing **servers**, **cloud services**, **networks**, **VPNs**, and **virtualization**;
- Proven skills in endpoint deployment and remote troubleshooting (**Windows** and **macOS**);
- Experience administering **Google Workspace** and **Microsoft 365** environments;
- Experience with **Active Directory**, **SSO**, and **access management tools**;
- Solid knowledge of **help desk systems** and **IT service workflows** (onboarding/offboarding);
- Ability to manage hardware and software procurement, licensing, and asset inventory;
- Strong problem-solving skills and cross-platform user support capabilities;
- Proactive mindset and self-starter attitude for troubleshooting and issue resolution;
- Experience working in an **Agile environment**;
- Strong **communication** skills with excellent interpersonal effectiveness, both in one-on-one interactions and group settings;
- Self-awareness and a continuous improvement mindset;
- Upper-Intermediate **English** level.
**About us**
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
**The benefits of joining us**
- **Professional growth**:Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.
- **Competitive compensation**:We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.
- **A selection of exciting projects**:Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.
- **Flextime**:Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office, whatever makes you the happiest and most productive.
Work Location: Remote