Overview
the educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service or guest experience in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.
key responsibilities
* guest experience: interact with guests to ensure a great guest experience in a manner that values guests’ time.
* assess guests’ needs to provide customized, effective purchase and return solutions and support.
* provide technical product education by articulating the value and benefit of the product.
* facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, ship from store) according to company standards.
* move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
* receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
working with others
* contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
* establish supportive and productive relationships with all team members.
* collaborate with team members to ensure optimal guest experience and support store operations.
operations
* perform product presentation tasks (e.g., restock or relocate items, place items back in their place, move depleted items from inventory to the floor) according to company standards.
* use in-store technology to support store operations and provide positive guest experiences.
* perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
* understand and adhere to people safety policies and procedures to maintain a safe work environment.
* perform work in accordance with applicable policies, procedures, and laws or regulations.
key skills & core values you bring
* inclusion & diversity: creates/supports an inclusive environment that values/celebrates differences
* integrity/honesty: behaves in an honest, fair, and ethical manner
* guest experience: enjoys working with and helping guests
* personal responsibility: accepts responsibility/accountability for actions; is dependable
* self-awareness: is aware of how words or actions may be perceived by or affect others
* collaboration and teamwork: works productively with others to achieve goals; seeks diverse perspectives
* enthusiasm: is enthusiastic about one’s own work; looks for ways to make work fun and engaging
job requirements
eligibility
* must be legally authorized to work in the country in which the store is located
* must be 18 years of age or older
* must have proof of the right to work and evidence relating to associated local legislative requirements (emea only)
* must have the ability to travel to assigned store with own transportation methods
availability
* willing to work a flexible schedule including evenings, weekends, and holidays
other willingness requirements
* willing to work in an environment with bright lights and loud music
* willing to move through a store for most of a shift to help guests and accomplish work
* willing to move boxes weighing up to 30 lbs (13.6 kg)
* willing to work as part of a team and also complete some work independently
education (assets)
* education: high school diploma, ged, or equivalent
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